Return and Exchange Policy

Shipping and Returns

Returns & Exchange Policy

To return or exchange an item, it is important to pay attention to the manufacturer's policy.
Please note that Scard does not offer any warranties on its products, we apply the manufacturer's warranties. Therefore, Scard must follow the procedures established by the manufacturer or supplier. It is of the utmost importance to verify your product's conformity before opening the package because the manufacturer is not obligated to take back any tested items or opened boxes.
For pre-printed cards, no credit or exchange will be accepted once the proof and technical specifications have been approved. For post-processed integrated circuit cards (those that have had one or more operations performed by another party or you after delivery), Scard' sole obligation hereunder shall be limited to replacement or credit of a quantity of cards not to exceed 2% of the total quantity per batch, after subtracting 2% for each step of post-processing per batch delivered by Scard Solutions Inc.
Items purchased through clearance or open box specials can not be returned or exchanged.
Scard does NOT accept returns for opened, non-defective product after 15 days. No exceptions will be made. All sales are final (after 15 days following the delivery date).

Returns

If you want to return your item within the first 15 days following the reception of your order:

  • Item must be unused
  • No refunds will issued; a credit note will be emitted after verification of the product.
  • Restocking fees (between 10% and 25%) will apply depending on the condition of the returned item
  • The item must be returned in its original packaging containing all its initial components
  • The customer must cover all shipping fees
  • Scard will apply the manufacturer's warranty

Exchange

If your item is defective:

  • First, contact the Scard's technical support for an initial evaluation of the item.
  • If needed, contact Scard (with the technical support case number) for a return merchandise authorization number (RMA)
  • You must return your item within 15 days after reception of the RMA
  • All returned items will be repaired or replaced after approval from the manufacturer.
  • The customer must cover all shipping fees